Shortly after, however, it was announced that Software MacKiev, the maker of Family Tree Maker’s Mac version, would be taking over the program. At the time MacKiev promised that they would provide a free update to the software to those with current versions of the program (2014 on Windows and 3 on Mac).
Francesca,
Did you download that patch?
Thank you,
Russ
Did you download that patch?
Thank you,
Russ
- Permalink Reply by Russ Worthington on June 9, 2010 at 10:40am
Russ,
I still have 19.0.0.179. There is no update for this, only 180 or 206. When I run Check for Update, FTM2010 says I have the latest. When I try to run the update, I won't apply the update. Any suggestions?
I still have 19.0.0.179. There is no update for this, only 180 or 206. When I run Check for Update, FTM2010 says I have the latest. When I try to run the update, I won't apply the update. Any suggestions?
Bill,
Was your Version 2010 installed from an Installation CD?
What version of Windows are you using?
Are you having any problems?
Thank you,
Russ
Was your Version 2010 installed from an Installation CD?
What version of Windows are you using?
Are you having any problems?
Thank you,
Russ
Yes, it was installed from a CD, and I'm using Win 7, 64-bit.
I don't appear to be having any problems, other than this latest update glitch.
I don't appear to be having any problems, other than this latest update glitch.
Bill,
Just to be sure, are you in the US? Sometimes that makes a difference.
That patch is a manual patch, based on your operating system. It will NOT show up when you click on Check Updates.
It's up to you IF you download and install the patch, but IF you run into any problems, you might want to go ahead and download and install the patch.
Russ
Just to be sure, are you in the US? Sometimes that makes a difference.
That patch is a manual patch, based on your operating system. It will NOT show up when you click on Check Updates.
It's up to you IF you download and install the patch, but IF you run into any problems, you might want to go ahead and download and install the patch.
Russ
I am in Ontario, Canada.
I have dounloaded the patch, 180-207.exe. (There is no 179-207 patch.)
When I try to install the patch, I get the following message 'Old File not found. However, a file of the same name was found. No update done since file contents do not match.' The patch then aborts.
I would like to get FTM patched to the latest.
I have dounloaded the patch, 180-207.exe. (There is no 179-207 patch.)
When I try to install the patch, I get the following message 'Old File not found. However, a file of the same name was found. No update done since file contents do not match.' The patch then aborts.
I would like to get FTM patched to the latest.
Bill,
I am trying to find an answer for you.
Not sure why your version is 179, when the Installation CD should install 180.
I will let you know.
Thank you,
Russ
I am trying to find an answer for you.
Not sure why your version is 179, when the Installation CD should install 180.
I will let you know.
Thank you,
Russ
Bill,
I think I know what is going on. There was a SP-1 for Version 2010 that brought it up to 206.
Please go to the Knowledge Base website at
http://ftm.custhelp.com
and enter 5074 in the Search Support box on that page. Use the manual installation of SP1 that is discussed in that article.
Then see if you can install the patch on this discussion.
Russ
I think I know what is going on. There was a SP-1 for Version 2010 that brought it up to 206.
Please go to the Knowledge Base website at
http://ftm.custhelp.com
and enter 5074 in the Search Support box on that page. Use the manual installation of SP1 that is discussed in that article.
Then see if you can install the patch on this discussion.
Russ
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